NEW TELEPHONE SYSTEM - SEPTEMBER 2024

NEW TELEPHONE SYSTEM - 3 SEPTEMBER, 2024

Baildon Medical Practice is installing a new telephone system as of Tuesday, 3 September, 2024.  Our main number (01274 581979) will remain unchanged.

We will be introducing some new functions, which include:

• There will no longer be an engaged tone. All calls will be placed in the queue.
• Queue position announcements
• Call back facility to retain your position in the queue. There is no charge for the callback.
• We will be able to put messages on the system immediately, so keeping patients more up to date.
• Call recording to protect our patients and healthcare professionals. We will also occasionally use recordings for staff training and quality control.

Please take time listen to the introductory messages when phoning the practice as the numbered options to choose will also be changing.

We do not anticipate any ‘down time’ but apologise if you experience any problems when phoning the Practice. This should only be temporary as there may be a few teething problems on the day. We greatly appreciate your understanding and co-operation with the changeover to the new system.

Thank you.